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What should I do if I haven't received any communication about my order?
We understand waiting for your order without updates can be concerning, but we are here to help. If you have not received any communication, please rest assured that we will provide you with your order’s shipping details, including a tracking link, a
Can I change my shipping or billing address after my order is placed?
We take pride in processing your orders quickly, which means we label our orders almost immediately. Unfortunately, this makes us unable to make any address modifications once a package ships. If you notice an error in your shipping address before yo
What if my order was shipped to the wrong address?
If you believe your order has been shipped to the wrong address, please reach out to us with your order details. When an address change is requested, the update is made internally and may not be reflected on your Shopify account or order confirmation
How do I proceed with a warranty claim for my defective product?
We understand that encountering issues with your product can be frustrating. To assist us in evaluating the problem, we kindly request that you provide a video clearly demonstrating the malfunction. This video will be invaluable in allowing us to ass