BBoutique

<p>Occasionally, shipping notifications can update prematurely. When your package is marked as delivered, but you haven&apos;t found it, it&apos;s possible it may still be on its way. We recommend giving it a couple more days to arrive. If, after waiting, the package is still missing, please contact us again. We&apos;ll review the situation and take necessary action to ensure you receive your order. While packages often arrive within this extra waiting period, we will be ready to assist should your order remain undelivered.</p>

Occasionally, shipping notifications can update prematurely. When your package is marked as delivered, but you haven't found it, it's possible it may still be on its way. We recommend giving it a couple more days to arrive. If, after waiting, the pac

What should I do if my package says delivered but I haven't received it?

Shipping and Tracking

I've never bought a sex toy before! How do I know if I’m buying the right one for me?

The item I want is out of stock. Can I still purchase it at a later time?

I’m ready to pay for my order, but I’m having trouble checking out. What do I do?

I’m already logged into my Bellesa account, and I want to shop on Bellesa Boutique. Do I need to create a new profile?

Warranty - What is the Bboutique Product Protection?

Does BBoutique/Bellesa have a store I can visit?

Ordering

Which methods of payment are accepted?

What will it say on my credit card statement when I place an order at Bellesa?

What currency can I shop in?

Will my credit card information be stored?

I was charged a Foreign Transaction Fee, what does that mean?

Can I use more than one promo code per order?

Payment

What’s the right way to clean my toys?

What kind of lubricant can I use with my new Bellesa® toy?

How do I know if Bellesa® toys are safe for my body?

How do I know if a toy is safe for my butt?

Can I use my new toy in the shower?

I love my new toy! How do I leave a review?

How do you decide which products to carry at BBoutique.co?

How do I become a product tester?

I think my toy is broken. What do I do?

I lost the user manual for my Bellesa® toy! Can you send me another one?

How do I charge my Bellesa Line toy?

How long does it take to charge a Bellesa line toy?

Product Information

Discreet shipping and billing is important to me. How will my order look when it arrives?

How much is shipping?

Do you ship internationally?

I never received a confirmation email, was my order processed?

How can I track my order?

How can I add delivery instructions for my order?

How can I get an update on my order status?

What is your return policy?

What if an item is defective?

Can I modify my order after placing it?

Returns and Exchanges

Can I cancel my order?

Order Cancellation

What should I do if I haven't received any communication about my order?

Can I change my shipping or billing address after my order is placed?

What if my order was shipped to the wrong address?

How do I proceed with a warranty claim for my defective product?

What should I do if my package says delivered but I haven't received it?Updated 2 months ago