BBoutique

<p>We understand waiting for your order without updates can be concerning, but we&apos;re here to help. If you have not received any communication, please rest assured that we will provide you with your order&#x2019;s shipping details, including a tracking link, as soon as your order ships.&#xA0;</p><p>For more details on your order status in the meantime, please reach out to our Care Team at&#xA0;<a href="mailto:care@bellesa.co" id="isPasted">care@bellesa.co</a>, and they&apos;ll be happy to provide an update. Thank you for your patience!</p>

We understand waiting for your order without updates can be concerning, but we're here to help. If you have not received any communication, please rest assured that we will provide you with your order’s shipping details, including a tracking link, as

What should I do if I haven't received any communication about my order?

Shipping and Tracking

I've never bought a sex toy before! How do I know if I’m buying the right one for me?

The item I want is out of stock. Can I still purchase it at a later time?

I’m ready to pay for my order, but I’m having trouble checking out. What do I do?

I’m already logged into my Bellesa account, and I want to shop on Bellesa Boutique. Do I need to create a new profile?

Warranty - What is the Bboutique Product Protection?

Does BBoutique/Bellesa have a store I can visit?

Ordering

Which methods of payment are accepted?

What will it say on my credit card statement when I place an order at Bellesa?

What currency can I shop in?

Will my credit card information be stored?

Can I use more than one promo code per order?

Payment

What’s the right way to clean my toys?

What kind of lubricant can I use with my new Bellesa® toy?

How do I know if Bellesa® toys are safe for my body?

How do I know if a toy is safe for my butt?

Can I use my new toy in the shower?

I love my new toy! How do I leave a review?

How do you decide which products to carry at BBoutique.co?

I think my toy is broken. What do I do?

I lost the user manual for my Bellesa® toy! Can you send me another one?

How do I charge my Bellesa Line toy?

How long does it take to charge a Bellesa line toy?

What if my toy is out of warranty?

How do I turn on my toy?

How do I proceed with a warranty claim for my defective product?

Product Information

Discreet shipping is important to me. How will my order look when it arrives?

How much is shipping?

Do you ship internationally?

I never received a confirmation email, was my order processed?

How can I track my order?

What should I do if my package says delivered but I haven't received it?

How can I add delivery instructions for my order?

Can I change my shipping or billing address after my order is placed?

What is your return policy?

What if an item is defective?

Can I modify my order after placing it?

What if my pet damages my toy?

Returns and Exchanges

Can I cancel my order?

Order Cancellation

What should I do if I haven't received any communication about my order?Updated a month ago