BBoutique

<p><span style="color: rgb(51, 51, 51); font-family: matter, arial, sans-serif; font-size: 17.92px; font-style: normal; font-variant-ligatures: no-contextual; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Contact us via our live chat&#xA0;</span><span style="color: rgb(51, 51, 51); font-family: matter, arial, sans-serif; font-size: 17.92px; font-style: normal; font-variant-ligatures: no-contextual; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">and we&#x2019;ll be happy to guide you through step-by-step.</span></p>

Contact us via our live chat and we’ll be happy to guide you through step-by-step.

I’m ready to pay for my order, but I’m having trouble checking out. What do I do?

Ordering

I've never bought a sex toy before! How do I know if I’m buying the right one for me?

The item I want is out of stock. Can I still purchase it at a later time?

I’m already logged into my Bellesa account, and I want to shop on Bellesa Boutique. Do I need to create a new profile?

Warranty - What is the Bboutique Product Protection?

Does BBoutique/Bellesa have a store I can visit?

Which methods of payment are accepted?

What will it say on my credit card statement when I place an order at Bellesa?

What currency can I shop in?

Will my credit card information be stored?

I was charged a Foreign Transaction Fee, what does that mean?

Can I use more than one promo code per order?

Payment

What’s the right way to clean my toys?

What kind of lubricant can I use with my new Bellesa® toy?

How do I know if Bellesa® toys are safe for my body?

How do I know if a toy is safe for my butt?

Can I use my new toy in the shower?

I love my new toy! How do I leave a review?

How do you decide which products to carry at BBoutique.co?

How do I become a product tester?

I think my toy is broken. What do I do?

I lost the user manual for my Bellesa® toy! Can you send me another one?

How do I charge my Bellesa Line toy?

How long does it take to charge a Bellesa line toy?

Product Information

Discreet shipping and billing is important to me. How will my order look when it arrives?

How much is shipping?

Do you ship internationally?

I never received a confirmation email, was my order processed?

How can I track my order?

What should I do if my package says delivered but I haven't received it?

How can I add delivery instructions for my order?

How can I get an update on my order status?

Shipping and Tracking

What is your return policy?

What if an item is defective?

Can I modify my order after placing it?

Returns and Exchanges

Can I cancel my order?

Order Cancellation

What should I do if I haven't received any communication about my order?

Can I change my shipping or billing address after my order is placed?

What if my order was shipped to the wrong address?

How do I proceed with a warranty claim for my defective product?

I’m ready to pay for my order, but I’m having trouble checking out. What do I do?Updated 2 months ago