How do I proceed with a warranty claim for my defective product?Updated 6 months ago

We understand that encountering issues with your product can be frustrating. To assist us in evaluating the problem, we kindly request that you provide a video clearly demonstrating the malfunction. This video will be invaluable in allowing us to assess the situation accurately. If emailing the video poses any difficulty, you may include it in a Google Drive folder and share the link with us. Please ensure that the Google Drive link sharing setting is adjusted to 'Anyone on the internet with the link can edit.' Your cooperation in this matter is highly appreciated, and we are committed to resolving your issue swiftly.

Additionally, as we prioritize your safety and privacy, we implore you to refrain from sending videos of personal use. Please focus solely on demonstrating the product issue in your video.

Once we receive the defect video, we will proceed with the warranty process at once. Thank you for your patience!