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What if my order was shipped to the wrong address?Updated 6 months ago

If you believe your order has been shipped to the wrong address, please reach out to us with your order details. When an address change is requested, the update is made internally and may not be reflected on your Shopify account or order confirmation. We encourage you to track your package using the provided tracking link to ensure that it arrives at the correct location.

If your order is returned to us due to an incorrect or insufficient address, we recommend checking with the shipping carrier first. If you cannot resolve the issue with them, please provide us with the correct and full details of your order so we can assist you further. It is essential that you include your email, full name, order number, date of purchase, and, if possible, the expiration date and last 4 digits of the card charged as well as the total amount. This will help us locate your order and determine the next steps to ensure you receive your products.

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